Refund policy
Returns & Refunds Policy
We offer a 7-day return window from the date you receive your LIORAA order.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as received
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All original tags and packaging must be intact
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Proof of purchase is required
How to Request a Return
To initiate a return, please contact us at:
📧 support@lioraaoriginal.com
Once your request is reviewed and approved, we will share further instructions for the return process.
Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately at support@lioraaoriginal.com so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
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Sale or discounted items
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Gift cards
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Customized or special-order products
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original product (subject to approval) and place a new order.
Refunds
Once we receive and inspect your return:
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You will be notified of the approval status
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Approved refunds are issued to the original payment method
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Refunds are processed within 7–10 business days
Please note: banks or payment providers may take additional time to reflect the amount.
If you have any questions regarding returns or refunds, contact us at:
📧 support@lioraaoriginal.com